Lucky 63 Privacy Policy — Your Data, Handled with Respect

This Privacy Policy explains how lucky 63 collects, uses, stores and protects the personal information of members who register and use our online betting and gaming platform. Lucky 63 is a platform operated for Pakistani players, and we treat the privacy of our members with the same seriousness that we apply to the security of their funds.

"Personal data" means any information that can be used to identify you directly or indirectly — your name, CNIC number, mobile number, email address, payment details, device identifiers, and so on. Lucky 63 is the data controller in respect of personal information held about members of our platform.

By registering an account at lucky 63 and using our services, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which governs your overall use of the lucky 63 platform. If you have questions that this policy doesn't answer, please reach out to our support team directly.

Lucky 63 collects personal data through several channels — information you provide directly when registering or contacting support, information generated by your use of the platform, and information we receive from payment processors and verification providers. Here is a breakdown of what we collect and why:

Lucky 63 does not collect sensitive personal data categories such as health information, political views, or biometric data unless specifically required and consented to for identity verification purposes.

Every piece of personal data collected by lucky 63 is used for a specific, legitimate purpose. We do not process personal data beyond what is necessary to run the platform securely and deliver the experience our members expect. Here is how we use your data:

• Account creation and management — registering your lucky 63 account, verifying your identity, maintaining your member profile
• Processing transactions — handling PKR deposits, withdrawals and win settlements through Easypaisa, JazzCash, IBFT and card networks
• Platform security — detecting and preventing fraud, money laundering, underage gambling and account takeovers
• Regulatory compliance — meeting obligations under our operating licence, including record-keeping and mandatory reporting
• Customer support — responding to queries, resolving disputes and providing technical assistance to lucky 63 members
• Responsible gaming — monitoring betting patterns to identify signs of problem gambling and enforcing self-exclusion and limits
• Platform improvement — analysing usage data in aggregate to improve features, load speeds and the overall member experience
• Direct communications — sending account notifications, security alerts, and where you have opted in, promotional messages about lucky 63 offers

Lucky 63 does not sell, rent or trade your personal data. However, to operate the platform and comply with legal obligations, we do share data with specific third-party partners. All such partners are carefully selected and bound by contractual data protection obligations.

Third parties that may receive lucky 63 member data, and the reason why:

• Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banks, Visa/Mastercard networks) — to process your financial transactions securely
• Identity verification providers — to confirm your age and identity where required under our licence conditions
• Anti-fraud and compliance technology providers — to detect suspicious activity patterns and protect the platform
• Cloud hosting and infrastructure providers — to store data and run platform services within secure, contracted environments
• Regulatory authorities — where we are legally required to disclose information by applicable law, court order or regulatory directive
• Customer support platforms — to manage support tickets and communications with lucky 63 members

Where any third party processes personal data on behalf of lucky 63, they do so only under our instructions and in accordance with data protection agreements. Lucky 63 remains responsible for how your data is handled in these arrangements.

Lucky 63 uses cookies and similar tracking technologies to make the platform function correctly, keep your session secure, and understand how members interact with different parts of the site. Here is what we use and why:

• Essential cookies — These are necessary for lucky 63 to function. They keep you logged in, maintain your bet slip, and ensure secure transactions. You cannot opt out of these without stopping use of the platform.
• Analytics cookies — These help us understand which pages are most visited, where users encounter problems, and how performance varies across device types. Data is collected in aggregate and is not linked back to individual members.
• Session security cookies — Used to detect suspicious login attempts, enforce session timeouts, and protect your lucky 63 account from unauthorised access.
• Preference cookies — Remember your language preference, bet layout settings and other personalisation options so you don't have to reset them every visit.

You can manage or delete cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect your ability to use some features of the lucky 63 platform — in particular, essential and session cookies are required for the site to function.

Data security is not an afterthought at lucky 63 — it is built into how we run the platform. Pakistani players trust us with real money and real personal information. That trust demands proper technical and organisational safeguards, and we take that responsibility seriously.

Security measures in place at lucky 63 include:

• AES-256 encryption for personal and financial data stored in our systems
• TLS/SSL encryption for all data transmitted between your device and the lucky 63 platform
• Role-based access controls — only staff members who genuinely need access to your data are permitted to view it
• Automated fraud detection systems that flag unusual account activity in real time
• Regular internal security audits and penetration testing
• Two-factor authentication options available to members for additional account security
• Secure, geographically distributed data backups with limited access controls

Despite these measures, no digital system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information, lucky 63 will notify affected members and relevant authorities as required by applicable regulations.

Lucky 63 keeps your personal data only for as long as it is necessary for the purposes it was collected or as required by applicable legal and regulatory obligations. Different types of data are held for different periods.

• Active account data — retained for the duration of your membership at lucky 63 plus a minimum of 5 years after account closure, as required for audit and regulatory purposes
• Transaction and betting records — retained for a minimum of 5 years from the date of each transaction to satisfy anti-money laundering record-keeping requirements
• Identity verification documents — retained for a minimum of 5 years after account closure or the end of the business relationship
• Customer support communications — retained for 3 years from the date of each interaction unless related to an ongoing dispute or legal matter
• Technical and analytics data — retained in anonymised or aggregated form for up to 3 years for platform improvement purposes

When personal data is no longer required and the retention period has expired, lucky 63 permanently deletes or irreversibly anonymises it. You may request early deletion of specific data types — we will accommodate such requests where doing so does not conflict with our legal obligations.

As a lucky 63 member, you have meaningful rights over your personal data. These are not just words on a page — they are rights we are genuinely committed to upholding. Below is a summary of each right and how to exercise it.

Lucky 63 services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age verification is required during account registration, and lucky 63 reserves the right to perform additional verification checks at any time.

If lucky 63 discovers that an account has been created by or on behalf of a person under 18, we will immediately close that account, reverse any transactions associated with it, and permanently delete the personal data collected. Any winnings accumulated in an underage account will be forfeited.

Lucky 63 reviews this Privacy Policy regularly and updates it as needed to reflect changes in how we operate, changes in applicable laws, or changes in the services we offer. When material changes are made, we will notify active members by email or via a platform notification.

The updated policy will always be published on this page with a revised "Last updated" date at the top. Your continued use of lucky 63 services after a policy update constitutes your acceptance of the revised privacy practices. If you do not agree with a material change, you may close your account and cease using the platform.

We encourage members to check this page periodically — not just when prompted — to stay informed about how lucky 63 handles your data.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how lucky 63 handles your personal information, our team is available to help.

• Email: support@lucky63.bet
• Subject line for data requests: "Privacy / Data Request"
• Live Chat: Available 24/7 through the lucky 63 platform (members only)

We aim to respond to all privacy-related queries within 24 hours and to resolve data rights requests within 30 days. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority applicable in your jurisdiction.

For any questions about your account, payments, or general platform use, please visit our FAQ page where many common questions are already answered.